Desktop Support Technician

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
Desktop Support Technicians are responsible for providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals. Additionally, Desktop Support Technicians configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity.
These professionals generally work in an office environment with other technicians and specialists and use a personal computer as one of their main tools to report their progress and research possible solutions.
2nd / 3rd shift(s) may be required as well as a rotation of Sat. / Sun. hours.?

  • Builds skills in maintaining and repairing desktop related equipment

  • Performs installation and support of desktop operating systems and software

  • Performs installation and support of desktop computers, printers and peripheral equipment

  • May configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices

  • Formats, installs, sets up, maintains, and troubleshoots desktop and laptop computers with and for end users

  • Troubleshoots and resolves routine problems, escalates complex issues

  • May require off-shift hours

  • Maintains asset accuracy utilizing corporate tools

  • Assists with projects requiring desktop infrastructure support

  • Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner

Local Candidates Only ?Non-Local candidates will be rejected without consideration. Relocation assistance is not on offer.


  • 1-2 years of related work experience required

  • Knowledge in data networking, technical infrastructure, desktop operating systems, and corporate applications

  • Windows & MacOS ? operating system experience

  • In-depth desktop hardware, printer & peripheral knowledge

  • Microsoft Active Directory, SMS, Remote Desktop, etc.

  • ServiceNow Asset Tracking

  • Self-learner, takes initiative to stay abreast of technology, product, & procedures

  • Logical thinker, strong analysis, determination & problem-solving skills

  • Excellent customer service and phone skills

  • Detailed oriented with good follow through

  • Works well in a team environment and collaborates well with others

  • A+ Certification desired

  • Ability to operate a motor vehicle

  • Ability to lift 50 lbs.

  • Keyboarding skills

  • 2 year / Associate?s Degree required

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell? Supports Equal Employment Opportunity ?eXcell?, a division of CompuCom? Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit?www.excell.com.

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