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Retail Lead - Customer Service

Overview
Responsible for all facets of brand presentation in assigned area sales floor service and salesfloor rep training. Maintains brand presentation standards including visual merchandising execution promotional and pricing strategies and daily replenishment routines. Accountable for maintaining an organized back of house areas ensuring product is easy to find and move to the sales floor. Drives sales rep training efforts with a focus on achieving results through the delivery of world-class customer service.
Responsibilities
Brand Presentation
Delivers an inspiring brand presentation. Inspires the customers to buy our products through good merchandising decisions. Drives routines to ensure store presentations are full and sized while maintaining impeccable brand presentation standards.
Demonstrates strong business and merchandising acumen communicating effectively about the business leveraging data to influence merchandise decisions.
Executes all marketing efforts and strategies per directive including markdowns promotions and events.
Sales Floor Service and Rep Training
Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service. Rallies the rep team towards the same objective.
Understands and drives all facets of a seamless omni-channel customer experience. Comfortable using all forms of technology.
Acts as a trainer for the rep team creating formal and informal training moments within the store leveraging company training tools and personal knowledge. Has a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty.
People Leadership
Prepares and communicates daily task responsibilities to staff. Leverages knowledge and strengths to foster growth and development of the team.
Recommends adjustment to staffing levels/schedules to meet work requirements.
Address and respond to employee issues/conflicts related to day to day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.
Provides in the moment input feedback and coaching. If performance concerns exist hands off to store management for performance management process.
Total Store Accountability
Aids in the achievement of all financial measures as well as area specific metrics.
Key holder as required serving as a potential opener/closer for the store
Acts as a Leader on Duty Drive sales and service engagement by coaching Reps for improvement in the moment
May assist in the interviewing process and provide input into hiring decisions.
Contributes to Peak planning preparation and readiness.
Leverages knowledge and strengths to foster growth and development of the team
Expense management ownership ensuring proper use of resources and adherence to budgetary guidelines with a focus on payroll management.
Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures reporting unsafe conditions or at-risk behaviors to leadership and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors evaluate risk and ensure that risks are reduced to acceptable levels.
Qualifications
Prior relevant experience desired
Demonstrated ability to lead teams
Excellent organizational time management and communication skills
Systems knowledge and exposure a plus (POS Word Excel)
If you possess the skills and qualifications we are seeking to fill this position, please apply by submitting a cover letter and resume.
We recognize the importance of diversity in creating a better world and a stronger organization. L.L.Bean is an equal opportunity employer.



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