Frontline Supervisor

Company Name:
L. L. Bean, Inc.
Take charge of your career! And where better to start your career path than at L.L.Bean--a company that's been around for over 100 years!
L.L.Bean is currently recruiting for a Second Shift Frontline Supervisor based in our Casco Receiving Center in Freeport, ME. The successful candidate will provide leadership for 20 to 40 frontline employees with a work schedule Monday through Friday with Sunday''s as needed due to business demand. The work hours are typically scheduled from 3:00pm to12:00am.
Provide leadership to frontline employees with respect to the following key areas of responsibility: staffing; motivation and communication; training and development; performance management; health and safety; workflow management and external relations.
People Leadership
Use independent judgement to recommend action to hire, transfer, layoff or recall employees
Independent authority and discretion and expectation to:
assign employees to tasks/job functions
direct employee activities
manage time & attendance
Motivation and Communication
Develop a motivating environment in which people exchange ideas and support each other
Be readily available and approachable to frontline employees
Surface issues of importance to frontline employees
Address and resolve employee issues/conflicts within defined parameters and raise others to the next level of supervision for resolution
Provide guidance to frontline employees regarding available company resources
Communicate to direct reports regarding company, department, division initiatives, business updates, policies and procedures, etc.
Represent management''s position on policies, procedures, and practices
Communicate between peers, shifts, facilities and other areas of the company, fostering positive business partnerships with other organizational areas
Training and Development
Oversee the development of frontline employees relative to current job placement and future career opportunities
Provide input to the next level of management regarding training needs/objectives
Performance Management
Communicate business goals and performance expectations
Supervise and monitor employee performance and productivity for continuous improvement
Provide performance feedback and coaching
Prepare and conduct performance reviews
Use independent judgement to recommend action to promote employees and/or adjust compensation
Process pay and status changes with the approval of the next level of supervision and maintain accurate and compliant personnel records
Reward employees through recognition programs
Administer the first two levels of a four-tier disciplinary system1 (includes disciplinary action based on such factors as attendance, tardies, conduct, productivity, accuracy, etc.)
Independent authority to place employees on paid administrative leave in cases involving clear policy violations and pending investigations
Use independent judgement to recommend issuance of second written warning, suspension without pay, placement of employees on paid administrative leave in cases beyond defined frontline supervisor authority, or discharge of employees
Health and Safety
Know and follow all safety rules and procedures
Identify safety hazards, abate those within defined parameters and raise those beyond the frontline supervisor''s control to the next level of supervision for resolution
Promote workplace safety initiatives
Administer routine injury management
Operations Leadership
Manage workflow or support the management of workflow - i.e. collaborate with other frontline supervisors to initiate and execute the movement of frontline employees to other areas/functions to achieve work balancing, calling employees in or sending them home
Manage processes and people based on information provided
Monitor performance of area of responsibility relative to business goals and make adjustments/improvements as necessary
Communicate process and/or procedural changes and coach frontline employees in their application
Provide input to the budget and divisional/departmental performance objectives
Make purchases within budgetary authority
Secure resources to address and resolve technical or equipment problems as required to support smooth day-to-day operations
Protect company assets
External Relations
Represent L.L.Bean externally - to customers, vendors and others (excluding the media) - as appropriate to the function
Span of Control
Typical range of 20-40 frontline employees, with the lower end of the range applicable in cases involving mixed functions and/or cross shift responsibilities and the higher end of the range applicable in situations characterized by homogeneous functions and single shift responsibilities
This job description anticipates substantially greater clarity and consistency of human resource policies, procedures and practices throughout the company. The description of the frontline leader''s role is also predicated on a four-tier disciplinary system as follows: (1) oral coaching and counseling regarding a performance deficiency; (2) initial written warning, including an action plan; (3) final written warning; and (4) termination.
Health and Safety Requirement: Ensures compliance with the L.L.Bean comprehensive Health and Safety program by knowing and following all safety guidelines, policies, procedures and expectations. Takes immediate and appropriate action to rectify any unsafe conditions. Ensures compliance of front line employees with comprehensive Health and Safety program.
Previous experience working in an Operational work environment required
Strong interpersonal skills essential
2 - 3 years of leadership experience preferred
Proven leadership skills with the ability to develop and motivate employees
Ability to maintain a high level of enthusiasm, motivation and a positive attitude
Established time management and organization skills
Demonstrated written and verbal communication skills
Capability to build strong partnerships and to work collaboratively to achieve goal
Education Level: High School or Specialized Training
Experience Level: 2 to 3 years
If you have the skills and qualifications we are seeking to fill these positions, please submit a cover letter and resume to the link below. Applicants who do not submit these materials will not be considered.
L.L.Bean offers a competitive salary and benefits package including medical, dental, 401(k), vacation, sick and holiday pay as well as a significant (25-40%) employee discount. For more details, please refer to the benefits section on our website at
L.L.Bean believes diversity is critical to a team''s success and is an equal opportunity employer.
Date: 2014-03-28
Country: US
State: ME
City: Freeport
Postal Code: 04033

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