Frontline Supervisor - 2nd Shift
We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside.
Come join us.
Because on the inside we're all outsiders.
And if it's outside, we're all in.
L.
L.
Bean is currently searching for an 2nd shift Frontline Supervisor to join the Customer Satisfaction team located in Freeport, Maine.
Position Purpose:
In this important role this person will provide leadership to frontline employees in the following key areas of responsibility:
staffing; motivation and communication; training and development; performance; health and safety; workflow and external relations.
Implements actions required to meet business goals.
ResponsibilitiesPeople LeadershipStaffing Use independent judgement to recommend action to hire, transfer, layoff or recall employees Independent authority and discretion and expectation to:
assign employees to tasks/job functions, direct employee activities, manage time & attendance Motivation and Communication Develop a motivating environment in which people exchange ideas and support each other Be readily available and approachable to frontline employees Surface issues of importance to frontline employees Address and resolve employee issues/conflicts within defined parameters and raise others to the next level of supervision for resolution Provide guidance to frontline employees regarding available company resources Communicate to direct reports regarding company, department, division initiatives, business updates, policies and procedures, etc.
Represent management's position on policies, procedures, and practices Communicate between peers, shifts, facilities and other areas of the company, fostering positive business partnerships with other organizational areas Training and Development Oversee the development of frontline employees relative to current job placement and future career opportunities Provide input to the next level of management regarding training needs/objectives Performance Management Communicate business goals and performance expectations Supervise and monitor employee performance and productivity for continuous improvement Provide performance feedback and coaching Prepare and conduct performance reviews Use independent judgement to recommend action to promote employees and/or adjust compensation Process pay and status changes with the approval of the next level of supervision and maintain accurate and compliant personnel records Reward employees through recognition programs Administer the first two levels of a four tier disciplinary system1 (includes disciplinary action based on such factors as attendance, tardies, conduct, productivity, accuracy, etc.
) Independent authority to place employees on paid administrative leave in cases involving clear policy violations and pending investigations Use independent judgement to recommend issuance of 2nd written warning, suspension without pay, placement of employees on paid administrative leave in cases beyond defined frontline supervisor authority, or discharge of employees Health & Safety Know and follow all safety rules and procedures Identify safety hazards, abate those within defined parameters and raise those beyond the frontline supervisor's control to the next level of supervision for resolution Promote workplace safety initiatives Administer routine injury management Operations Leadership Manage workflow or support the management of workflow i.
e.
collaborate with other frontline supervisors to initiate and execute the movement of frontline employees to other areas/functions to achieve work balancing, calling employees in or sending them home Manage processes and people based on information provided Monitor performance of area of responsibility relative to business goals and make adjustments/improvements as necessary Communicate process and/or procedural changes and coach frontline employees in their application Provide input to the budget and divisional/departmental performance objectives Make purchases within budgetary authority Secure resources to address and resolve technical or equipment problems as required to support smooth day to day operations Protect company assets External Relations Represent L.
L.
Bean externally to customers, vendors and others (excluding the media) as appropriate to the function Span of Control Typical range of 20-40 frontline employees, with the lower end of the range applicable in cases involving mixed functions and/or cross shift responsibilities and the higher end of the range applicable in situations characterized by homogeneous functions and single shift responsibilities This job description anticipates substantially greater clarity and consistency of human resource policies, procedures and practices throughout the company.
The description of the frontline leader's role is also predicated on a four tier disciplinary system as follows:
(1) oral coaching and counseling regarding a performance deficiency; (2) initial written warning, including an action plan; (3) final written warning; and (4) termination.
Health and Safety Requirement:
Every employee is responsible for contributing to a safe and healthy workplace.
Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
Education Level:
Vocational/Technical DegreeYears of
Experience:
2+Skills and Qualifications Bachelor's degree preferred Proven/demonstrated aptitude to lead Effective verbal & written communicator Proficiency in computer applications including Microsoft Office products If you care about the outdoors, joining L.
L.
Bean is a great way to feel good about what you do.
Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals.
Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
Because, when it comes to the outside-we're all in.
Visit llbeancareers.
com to learn more.
Being outside brings out the best in us, no matter where we come from or what we believe.
At L.
L.
Bean, we value individual differences and encourage our co-workers to be themselves - because the uniqueness of each individual makes L.
L.
Bean better.
Recommended Skills Administration Business Process Improvement Friendliness Human Resources Leadership Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
Come join us.
Because on the inside we're all outsiders.
And if it's outside, we're all in.
L.
L.
Bean is currently searching for an 2nd shift Frontline Supervisor to join the Customer Satisfaction team located in Freeport, Maine.
Position Purpose:
In this important role this person will provide leadership to frontline employees in the following key areas of responsibility:
staffing; motivation and communication; training and development; performance; health and safety; workflow and external relations.
Implements actions required to meet business goals.
ResponsibilitiesPeople LeadershipStaffing Use independent judgement to recommend action to hire, transfer, layoff or recall employees Independent authority and discretion and expectation to:
assign employees to tasks/job functions, direct employee activities, manage time & attendance Motivation and Communication Develop a motivating environment in which people exchange ideas and support each other Be readily available and approachable to frontline employees Surface issues of importance to frontline employees Address and resolve employee issues/conflicts within defined parameters and raise others to the next level of supervision for resolution Provide guidance to frontline employees regarding available company resources Communicate to direct reports regarding company, department, division initiatives, business updates, policies and procedures, etc.
Represent management's position on policies, procedures, and practices Communicate between peers, shifts, facilities and other areas of the company, fostering positive business partnerships with other organizational areas Training and Development Oversee the development of frontline employees relative to current job placement and future career opportunities Provide input to the next level of management regarding training needs/objectives Performance Management Communicate business goals and performance expectations Supervise and monitor employee performance and productivity for continuous improvement Provide performance feedback and coaching Prepare and conduct performance reviews Use independent judgement to recommend action to promote employees and/or adjust compensation Process pay and status changes with the approval of the next level of supervision and maintain accurate and compliant personnel records Reward employees through recognition programs Administer the first two levels of a four tier disciplinary system1 (includes disciplinary action based on such factors as attendance, tardies, conduct, productivity, accuracy, etc.
) Independent authority to place employees on paid administrative leave in cases involving clear policy violations and pending investigations Use independent judgement to recommend issuance of 2nd written warning, suspension without pay, placement of employees on paid administrative leave in cases beyond defined frontline supervisor authority, or discharge of employees Health & Safety Know and follow all safety rules and procedures Identify safety hazards, abate those within defined parameters and raise those beyond the frontline supervisor's control to the next level of supervision for resolution Promote workplace safety initiatives Administer routine injury management Operations Leadership Manage workflow or support the management of workflow i.
e.
collaborate with other frontline supervisors to initiate and execute the movement of frontline employees to other areas/functions to achieve work balancing, calling employees in or sending them home Manage processes and people based on information provided Monitor performance of area of responsibility relative to business goals and make adjustments/improvements as necessary Communicate process and/or procedural changes and coach frontline employees in their application Provide input to the budget and divisional/departmental performance objectives Make purchases within budgetary authority Secure resources to address and resolve technical or equipment problems as required to support smooth day to day operations Protect company assets External Relations Represent L.
L.
Bean externally to customers, vendors and others (excluding the media) as appropriate to the function Span of Control Typical range of 20-40 frontline employees, with the lower end of the range applicable in cases involving mixed functions and/or cross shift responsibilities and the higher end of the range applicable in situations characterized by homogeneous functions and single shift responsibilities This job description anticipates substantially greater clarity and consistency of human resource policies, procedures and practices throughout the company.
The description of the frontline leader's role is also predicated on a four tier disciplinary system as follows:
(1) oral coaching and counseling regarding a performance deficiency; (2) initial written warning, including an action plan; (3) final written warning; and (4) termination.
Health and Safety Requirement:
Every employee is responsible for contributing to a safe and healthy workplace.
Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
Education Level:
Vocational/Technical DegreeYears of
Experience:
2+Skills and Qualifications Bachelor's degree preferred Proven/demonstrated aptitude to lead Effective verbal & written communicator Proficiency in computer applications including Microsoft Office products If you care about the outdoors, joining L.
L.
Bean is a great way to feel good about what you do.
Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals.
Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
Because, when it comes to the outside-we're all in.
Visit llbeancareers.
com to learn more.
Being outside brings out the best in us, no matter where we come from or what we believe.
At L.
L.
Bean, we value individual differences and encourage our co-workers to be themselves - because the uniqueness of each individual makes L.
L.
Bean better.
Recommended Skills Administration Business Process Improvement Friendliness Human Resources Leadership Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
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